A trusted Consumer champion helping businesses to improve customer service through unique customer insights and perspectives. Helping businesses to increase sales by reducing the risk to reputation, finances and impact on customers.As a freelance journalist, consultant, presenter, blogger, speaker and author I am an expert on BBC Breakfast, The O... Read More

A trusted Consumer champion helping businesses to improve customer service through unique customer insights and perspectives. Helping businesses to increase sales by reducing the risk to reputation, finances and impact on customers.As a freelance journalist, consultant, presenter, blogger, speaker and author I am an expert on BBC Breakfast, The One Show, Rip Off Britain, ITV, Morning Live, ITV Tonight, Radios 2, 4, 5 and various local and national media. Talking about topical consumer issues, customer service and asserting your your legal rights she empowers people to get the best redress you can.I write the UK's longest running and most comprehensive consumer advice blog written by an individual and present The Complaining Cow Consumer Show on East London Radio. Read Less