| Company: The Royal Shakespeare Company Line Manager: Lisa Deane Genre: Non Broadcast Sector: Non Broadcast Description :
Working as a Front of House Assistant for the RSC meant providing the best possible experience for the audience members and company supporters. I was trained on Fire Safety and evacuation of the building (which included over 100 different routes), as well selling programs and other merchandise, cashing up any takings made, monitoring the audience whilst inside the auditorium, promoting upcoming shows and events, providing information about disability access when appropriate, leading Tower Tours for ticket holders, offering facts and trivia about the history of the building, answering any queries regarding the new refurbishment, ensuring the health and safety of all visitors and working cohesively as part of a very large and diverse team of people. I was also called upon to oversee corporate events/ seminars, Touch Tours for the visually impaired and outdoor shows and events. |
| Company: Bristol Old Vic Theatre Line Manager: Liz Hebden Genre: Non Broadcast Sector: Non Broadcast Description :
As a Front of House Assistant at the Old Vic I was a part of a large and diverse team of people. This required me to be flexible and accommodating not just in regards to my responsibilities, but in how I carried out tasks and duties depending on who I was working with. I was thoroughly trained in Fire Safety, being able to confidently evacuate the building if necessary and I was also trained as a First Aid Responder. I was required to undertake a diverse range of duties from handling customer complaints, working on the bar and merchandise stations under stressful conditions, handling and cashing up any takings and reporting to the Duty Manager at the end of each shift, monitoring audience members and intervening when necessary and overseeing everyone's personal safety whilst the building was open to the public. Additionally, I staffed corporate events, private bookings and worked alone for smaller shows and events. |
| Company: Bristol Animal Rescue Centre Line Manager: Lee Coombs Genre: Non Broadcast Sector: Non Broadcast Description :
As the Senior Receptionist and Administrative Assistant to the Manager, I am tasked with many responsibilities in this varied and complex role. I have worked with Bristol Animal Rescue for 7 and a half years and have grown within the position continuously over this time, always looking for new ways to improve our efficiency and excel as a team within the charity. As the Senior Receptionist I ensure that the rest of the team are always tasked with something to do and oversee their work, so that I remain aware of everybody's capabilities and areas that need improvement. I myself take on the duties of the reception team, which include handling confidential documents in correspondence with GDPR legislation, greeting members of the public in person as well as by phone and email, entering all data into our bespoke database accurately, creating intake paperwork for any animals being admitted and transfer paperwork for animals leaving our care, processing and correctly filing Adoption Applications, monitoring and updating the intake diary, updating the website by removing and adding animal profiles, organising and taking minutes at both reception staff meetings and management meetings, generating a day list of events and reminders so that the whole team can reference the schedule for that day, training any new reception staff/ volunteers, communicating with different departments across site regularly regarding daily events and updates i.e. deliveries, orders, veterinary care, comms matters etc.
As well as my reception duties, I also undertake administrative work for the centre Manager. I collate relevant data and produce monthly rehoming reports, monthly stray dog reports (both using Excel, in which I am proficient), monitoring post adoption communication with our supporters, ensuring that all the Systems of Procedure documents are up to date and have been read by the necessary members of staff, archiving various documentation in correspondence with GDPR legislation, catching up with ACAs regarding any issues they might have with the veterinary/ reception team and making an official report for the Manager. I am often called on to be flexible within the role which I am more than happy to do. This could range from assisting with training sessions, giving supporters and benefactors tours of the site or meeting and collaborating with other departments in regards to particular events and social media campaigns.
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